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2024LiveDesign, development, process consulting

Cleaning Management

Field operations software that respects the field

Days

Onboarding (was weeks)

100%

Sites with digital checklists

The problem

Where it started

A cleaning company coordinated sites, staff, and quality checks through text messages and memory. New employees learned routes by shadowing; when a key person was sick, knowledge went home with them. Management had no view of what was actually done where.

The solution

What got built

A mobile-first system built for hands that wear gloves: big touch targets, site checklists with photos, and offline capability for basements without signal. Scheduling and quality reporting became structured data, so the office finally sees operations in real time without calling anyone.

The impact

What changed

Onboarding time for new cleaners dropped from weeks of shadowing to days, and quality disputes are now settled with timestamped photos instead of arguments.

Technology
ReactTypeScriptPostgreSQLPWA / offline-first
Lessons learned
  1. 1

    Software for physical work must be designed at the site, not at a desk.

  2. 2

    Offline-first is a requirement, not a feature, once real buildings are involved.

  3. 3

    The best data collection is the kind workers would do anyway, made one tap shorter.